Effective date: 1 November 2025

1. Introduction

Cuddle Club Pte Ltd (“Cuddle Club,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mycuddleclub.co (“Site”) or interact with our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

(a) Information You Provide:

• Personal details such as your name, email address, billing and shipping addresses, and phone number.
  
• Payment information (processed securely by our payment partners; we do not store full credit card details).
  
• Account details if you create an account (username, password).
  
• Any information you provide via email, contact forms, or customer support.
  

(b) Information Automatically Collected:

• Log data such as IP address, browser type, device information, and browsing activity.
  
• Cookies or similar technologies to remember preferences and improve your shopping experience.
  
• Analytics data from Shopify and third-party tools (e.g. Google Analytics) to understand site usage.
  

(c) Information from Third Parties:

• Information from email marketing tools or social media platforms if you engage with our ads or sign up via those channels.
  

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
  
• Communicate with you about your purchases or inquiries.
  
• Improve our products, services, and website.
  
• Send you newsletters and promotional updates (only if you have subscribed).
  
• Detect, prevent, or address fraud or security issues.
  
• Comply with legal and regulatory obligations.
  

4. Sharing Your Information

We may share your information with:

• Service providers and business partners who help us operate our business (e.g. Shopify, payment gateways, courier companies, analytics providers).
  
• Legal authorities where required by law or to protect our rights.
  
• Third parties in connection with a business transfer, merger, or acquisition.
  

All third parties are required to respect the confidentiality and security of your information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, or as required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Under the Personal Data Protection Act (PDPA), you have the right to:

• Access and request a copy of your personal data.
  
• Request correction of any inaccurate or incomplete data.
  
• Withdraw consent for marketing communications.
  
• Request deletion of your data, subject to legal or contractual obligations.
  

To exercise these rights, please contact us at hello@mycuddleclub.co. 

8. Cookies

We use cookies to improve user experience and analyze website traffic. You can control or delete cookies through your browser settings, but some features of the Site may not function properly without them.

9. International Transfers

Your data may be processed and stored outside Singapore by Shopify or our service providers. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” Continued use of our Site after such updates constitutes your acceptance of the revised policy.

11. Contact Us

For more information about our privacy practices, please contact us by e-mail at hello@mycuddleclub.co.